Refund policy
Return & Refund Policy
Return Window
You may request a return within 7 days of receiving your order.
Change of Mind / Dissatisfaction Returns
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If you are returning an item because you don’t like it or it didn’t meet your expectations (but is not damaged or faulty), you are responsible for return shipping costs.
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Returned items must be in their original condition with all tags and packaging.
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Refunds for these returns will be 75% of the purchase price.
Damaged or Faulty Items
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If your item arrives damaged, defective, or not as described, please contact us immediately.
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We will provide a full refund or replacement at no cost to you apart from shipping fees.
How to Return
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Contact us at: PaintMateHelp@outlook.com with your order number and reason for return.
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We will provide a return address and instructions.
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Ship the item back securely.
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Once we receive and inspect the item, we will process your refund according to the rules above.
Important Notes
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Items returned without our authorization may not be accepted.
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Shipping costs are non-refundable.
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Store credit may be offered at our discretion for some returns.